Qasbahlabs

RIVALDOM — SUPPORT

Last updated: 17 February 2026
If you are a minor, please ask your parents’ permission before contacting support.

1. Contact

For help, questions, bug reports, or feature requests:
support@qasbahlabs.com

For privacy requests (access, correction, deletion, objections):
privacy@qasbahlabs.com

Postal address:
QASBAHLABS
10 Promenade Vasco de Gama
93160 NOISY-LE-GRAND
France

2. What to include in your message (to get faster help)

App version (and where you see it in the app, if possible)
Device model and operating system version
What you were doing when the issue happened
Exact error message (if any)
Steps to reproduce the issue
Screenshots or screen recording (if relevant)

3. Frequently asked questions

3.1 I lost progress / changed device

Send an email to support@qasbahlabs.com and include the details listed in section 2. If your progress is linked to an account, mention the account identifier you used (username or email used in-app, if applicable).

3.2 The app crashes / freezes / won’t launch

Make sure you are using the latest version of the app and restart your device. If the issue continues, contact support with your device model, OS version, and what happens right before the crash (section 2).

3.3 Report cheating, abuse, or safety concerns

Please contact support@qasbahlabs.com with:
(1) the player name/ID
(2) date/time (with timezone)
(3) match details if applicable
(4) screenshots or recordings.
We review reports and may take action, including suspensions, when appropriate.

4. Privacy, data access, and deletion

You may request access to, correction of, or deletion of personal data (if any is processed), or object to certain processing by contacting:
privacy@qasbahlabs.com

To request deletion, email us with the subject line: “Account/Data Deletion Request” and include:

Your in-app identifier (username/user ID), if available
The email used in-app (only if you provided one)
Device model and OS version
Any details that help us locate your account (never send passwords)

Important: Deletion permanently removes related game data, including progress and virtual items. This action is irreversible.

5. Policies

End User License Agreement (EULA): View